Good morning we are with Milverton Consultants on Milverton Terrace at Leamington Spa in Warwickshire, we are here to help the customer resubscribe to Symantec for Norton 360, whilst here we upgraded the Norton 360 from version 5 to version 6, and removed unneeded tool bars from Internet Explorer.
Removing a back door and rootkit zero access (malware and a virus) from a computer at Leamington Spa in Warwickshire
We are with a customer on The Fairways at Leamington Spa in Warwickshire. The customer has reported a browser hijack and other malware and other computer virus problems.
All virus removal tools are disabled by this rootkit and we had to load in safe mode then run the removal tools, it seem McAfee are not currently recognising the root kit Zero Access and we removed by installing the free version of Avast antivirus.
More than one antivirus on a computer at Leamington Spa in Warwickshire
Next today we are on Northumberland Road at Leamington Spa in Warwickshire we are here because the customers computer is running slow.
The issue here is that Lavasoft have released a program called Ad-Adware Pro Security and if your using Ad-Aware the malware remover they will offer you this product as a trial, the thing to remember is that you most probably already have an antivirus program installed on your computer so the options are to uninstall your current antivirus if your thinking of taking or not installing the pro version. If you do accidentally install two antiviruses on one computer it will slow the machine down substantially.
Onsite computer repair Leamington PC running slow
This morning i spent an hour cleaning up a computer on the Welsh Road between Cubbington and Offchurch.
It had an update software from Macrovision running and this was holding a large percentage of the computers resources, Slowing the PC down and increasing the fan noise.
We disabled the updater and various other applications and left the Dell computer running well.
Metropolitian Police virus scam on a computer repair at Whitnash in Warwickshire
We went to Whitnash near Leamington Spa on Tuesday the 21st of Feburary for a computer repair, to find a Trojan virus that was designed look like a police fine to scare users in to paying for a fake fine, Pretty easy to remove it took about an hour with updating the antivirus to a newer version and checking all clear happily virus removal a success.
Virus update and other computer maintenance in Leamington Spa
This Morning we are at Leamington performing a check up on a couple of computers one desktop and one laptop. The desktop is pretty good just needed an update to the antivirus program and the HP printer scanner software loading to correct a scanner issue. The laptop has been very lucky i guess not used to much as it had no antivirus installed this was rectified and the machine given a malware clean up.
Trojan Virus Removal in Royal Leamington Spa
Virus Removal in Leamington Spa
Computer with Mouse Freezing at Radford Semele
We are on Offchurch Lane in Radford Semele, The customer has reported that the mouse cursor keeps freezing whilst they are using their IBM Thinkpad laptop computer, We ran the Spybot, Adaware and Avivra Scans on this computer and found a number of Viruses and malware which was removed, This solved the issues reported
( Fake Virus ) XP Security Tool Removal in Royal Leamington Spa
Trojan Virus Removal in Leamington Spa
Good evening we are at a customers by Brookhurst School in Leamington Spa, We are here to removal a fake antivirus called XP Antivirus and a couple of Trojan Virus from the customers machine, after removing the Trojan Virus we updated to the antivirus to AVG 8.5 and finished by leaving Spybot scanning the computer to make sure that the machine is clear of any malware.