Good morning we are with a customer near Woodcote Lane at Leek Wootton in Warwickshire, We are here because the customer has reported an issue connecting to the internet with their Acer Desktop Computer running Windows Vista, After examination it seem we have 3 separate problems the first is that the Norton 360 had some how got disabled, so we checked for viruses and found nothing and then simply removed and reinstalled the antivirus suite fortunately we had the Norton removal tool saved on to a disc as the uninstall option had become disabled, the second problem here is that when ever an incoming call is received or out going call is made the internet becomes disconnected and reconnects we have replaced the micro-filter and it is the same so we are left with a router or line fault causing this issue, personally in this particular instance I suspect the Talktalk modem router mainly because it is 4 years old but also because the phone line seems clean and there is no internal wiring we will find out after the customer has re-contacted the ISP, the last problem here is the speed of the computer, it seems Acer only supplied the SA90 Series with 1 GB of RAM and on Vista or even windows 7 this really is not enough so the customer has ordered 4 GB of ram from Amazon ( 2 * 2GB ) and we will return to install the memory at a later date.
Tiscali ( Talktalk ) internet trouble after AVG internet security installed at Leamington Spa in Warwickshire
Good morning we are with a customer on Guys Cliffe Road at Leamington Spa in Warwickshire, we are here to help the customer solve an issue with their internet which started after upgrading the antivirus to AVG 2012 Internet Security.
Update: Before we arrived the customer had ran system restore and this had got the internet security in to a bit of a mess, the add remove programs and the AVG removal tool would not work , so we removed all the temp files and application data, ran the Windows Install Cleaner and was then able to attempt a reinstall of the program, once installed the firewall failed and got stuck in a reboot loop, this seemed to be going no where fast so we removed the program and reinstalled the AVG Free which worked first time.
We also realigned the Brother DCP585CW whilst here as the print out appeared to have a blurred shadow in normal printing mode, with adjustment this appeared to be better, with Fine mode looking perfect.
Internet problems at Warwick in Warwickshire
Good morning we are with a customer on the Stratford Road at Warwick in Warwickshire, we are here because the customer is reporting poor wireless signal to their BT Infinity wireless router with their Compaq Laptop Computer.
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Update: There was a connection issue with the infinity router and so we rang BT technical support who got the broadband up and running quiet quickly, the weak signal was because the laptop had reattached its self to a neighbours BT Openzone network, After getting the computer working properly on the customers router we found the internet was still slow to respond so we deleted the internet cache and this fixed the issue.
Computer support on Palmer Road at Whitnash in Warwickshire
For our last job today we are with a customer at Palmer road at Whitnash in Warwickshire, the customer has reported issues with their computer and we here to help. They have an email that wont delete and the www.telegraph.co.uk was not opening on Microsoft Internet Explorer 8.
All repaired within the hour.
Broadband change over at Barford in Warwickshire
Good afternoon we are now with a customer on the Wellesbourne Road at Barford in Warwickshire, we are here to change the customers broadband from Tiscali Internet (TalkTalk) to BT Internet.
Whilst here we helped the customer to order his own .co.uk domain name and Email hosting Package.
Internet Explorer Crashing at Leamington Spa
For our Last job today we are at a customers in Leamington Spa repairing an issue on a computer in which Internet Explorer is crashing when the customer is using Amazon.
Internet not working at Harbury in Warwickshire
Good morning we are with a customer on Farm Street at Harbury in Warwickshire, We are here because the customer has reported a problem connecting to the internet.
Update: We solved this and had the customers broadband and computer running smoothly and fully up to date in less than an hour.
Internet Problems in Bishops Itchington
We are now with a customer on Fisher Road in Bishops Itchington, The customer has been having trouble connecting to the Broadband and we are here to solve the problem.
Internet not working at Eathorpe
We are now in Eathorpe near Leamington Spa, We are here because the customer has reported that Internet Explorer has been blocked on her computer system, What we had to do here was reset the winsocks and TCP/IP settings and this repaired the issue.
Setting up Wireless Computer in Leamington Spa
We are now with a Customer on Woodbine Street in Leamington Spa, We are here to install the customers laptop computer on to an ADSL wireless router.
Setting up Wireless Computer in Warwick
We are now with a Customer on Austin Edwards Drive in Warwick, We are here to install the customers laptop computer on to a Virgin cable wireless router.
Internet Explorer not Working After Windows Update in Leamington Spa
Good Afternoon, For our next job today we are with a customer on Binswood Avenue in Leamington Spa, We are here because the customer has reported after a Windows Update the computers Internet Explorer stopped working.
Update : We tested this one with the -extoff extension and it worked fine so we removed incompatible addons and removed unneeded toolbars, and this solved the customers issue, we then also ran a malware check to make sure the computer was clean.
Wireless Router Installation in Kenilworth
Good Morning today we are with a customer on Birches Lane in Kenilworth, We are here to setup the customers desktop and laptop computers with a new ADSL wireless router.
Update while here we also fixed an issue the customer was having with Microsoft Outlook
Changing broadband from Tiscali to BT in Wellesbourne
Good Morning, Today we are with a customer on Mountford Close in Wellesbourne, We are here to change over the customers broadband from Tiscali to BT Internet, and other computer maintenance such as updating their Antivirus to AVG 9.0 and running a Malware Scan and check the computer is running correctly..
Dial up Internet Problems in Barford
Next today we are with a customer in Barford to repair a broken dial up internet connection, the issue here is that Outlook Express gives errors 0x800CCC90 and 0x800CCC0E. We fixed these issues and then updated the customers antivirus to AVG 9 and Zone Alarm firewall to the latest version.
Internet trouble in Wellesbourne
Good Afternoon we are with a customer in Wellesborne, to fix a problem with the customers internet.
