Tag: Computer Support Warwickshire

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Access Point Installation at Kineton in Warwickshire

Good afternoon, We are now with a customer on the Southam Road Near Gaydon and Kineton in Warwickshire, We are here to test the viability of using Netgear wireless access points to extend the range of the customers wireless broadband from an office in the main house to an annex at the other side of the building, After surveying and testing several set ups it was found to be cost prohibitive at this time, The issue here is that the building is made from thick cotswold Stone and although we could get a signal though its would require a minimum of 3 wireless access points to keep the signal strength high enough to use, So may be worth another look when the prices come down but at the moment it is cheaper to install another line and pay for broadband for a few years.

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Computer Shutting down Intermittently in Warwick

We are now with South Warwickshire Electrical Services on the All Saints Road in Warwick, We are here because the customer has reported that his computer is running slow and is intermittently rebooting, This one was not booting up to start with and needed a recovery performing on the hard drive before we started, this allowed us to start up the computer and we could then edit the registry , Remove a number of Tool bars , Removed any unneeded programs such as Google Desktop , as well as removing the Trojans, Viruses and other Malware including the removal off conime.exe, backdoor.bot, sdra64.exe.

Trojan Virus Removal Warwick

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New Computer Installation on Beauchamp Road in Warwick

Good Morning we are with a customer on Beauchamp Road in Warwick, we are here to Set up a new computer system, This entails Installing the computer with any of the customers software that is required, Installing the Netgear ADSL Wireless Router, Protecting the computer with antivirus and firewall, setting up the emails and internet, Retrieving data from a 3.5″ IDE hard drive from the old computer including My Documents(The advantage of doing this was that we did not have to repair the existing computer plus usually quicker), Pictures, Music, Emails and address book, as well as installing viewers for Powerpoint, and installing the 2 Printers here (one Brother Laser printer and one HP multifunction inkjet).

Broadband Installation Warwick

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Quote for a Broken Screen in Hampton Magna

Good Morning we are in Bellam Road at Hampton Magna, We are here to inspect a Packard Bell Easynote TJ65 Laptop that was returned to PC World for under warranty repair, Amazingly it had been returned to the customer with a letter claiming that a liquid had been spilt on the computer and was not covered by any warranty, I have to admit to being amazed at the diagnosis as it was pretty obvious to me that the liquid in question was the Liquid part of the Liquid Crystal Display, and from the clear point of impact had presumably occurred in transit or dropped up on opening. We have written a letter describing our findings, and have left it with the customer to help there claim for damaged in transit.

We have supplied the customer with a quote to fix the computer.

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Computer Backup System in Balsall Common

This morning we are with a customer on Needlers End Lane in Ballsall Common to install a backup system for an external USB harddrive for this we are using a Sync Program from microsoft , The reason for using this is that it is pretty easy to use and Quick because it only copies the files that have been changed.

Update to get the WD USB external hard drive to work here we had to also install a USB 2.0 PCI Card, It seems the ones supplied on board could not supply enough power for the drive.

Computer Repair Balsall Common

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Computer Running Slow at Balsall Common

This afternoon we are with a customer on Kemps Green Road in Ballsall common to repair a computer that is running slow.

The computer is running Windows XP , after going through all the usual checks registry, Virus check and Malware check, we found that the cause was that there was more than one antivirus on the computer and they conflicted with each other.

Computer Maintenance Balsall Common

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Unmountable Boot Volume in Leamington Spa

We are with a Customer on Gaveston Road in Royal Leamington Spa, We are here to repair a Sony Vaio Laptop Computer that is giving the hard drive error “Unmountable Boot Volume”, We succeed in performing a recovery here and recommend the customer to backup any important data to their external hard drive in case the problem reoccurs.

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Computer Running Slow at Marton

Good Morning, Today we are with TopGrass at their Birdingbury Road Location in Marton, We are here today because the customer is reporting that one of the computers are running Slow.

Computer Repair Marton

Update: on this one there was a number of programs using to many resources for this computer, We removed Google Desktop and other memory resident programs that were not required, Updated the antivirus to Avast and installed and ran a Malware Scan

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Wireless printer trouble at Wellesbourne in Warwickshire

Good Morning, Today we are with Employment Law Training in Wellesbourne, We are here because the new Wireless Kodak ESP7 all in one printer is giving problems with the scanner interface, we have updated the firmware and software to the latest versions available but are still having issues, To progress any further here we have had to raise a support ticket with Kodak (0870 2430270) unfortunately this also means we have to return another day after they have responded.

Update after a number of Calls we obtained an error code 2005.

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Dead Computer to repair and Other Maintenance at Balsall Common in Warwickshire

Good afternoon, We are with a customer on Station Road at Balsall Common in Warwickshire, We are here because the customer has reported that his computer needs repairing the fault described is that the computer is powering up but has flashing on the screen.

Update after some investigation it was found that the computers power supply was not functioning correctly so we replaced the unit and tested, We also updated the customer antivirus and firewall programs to the latest versions.

Computer Support Balsall Common

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Computer not Booting up in Radford Semele

Good afternoon we are now with a customer on Valley Road in Radford Semele. We are here to solve the customers problem which is that the computer is not starting up and giving the error “DISK BOOT FAILURE”, we manage to recover this computer and recommended that the customer backup his important data and pictures.

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New Computer and Broadband Installation at Leek Wootton

Good morning, We are with a Customer on Tidmarsh Road in Leek Wootton, We are here to set up the customers new Sony Vaio all in one computer, this includes Installing all the customers required software, setting up both of the customers printers a HP Laserjet and an Epson Inkjet, Transferring data from the customers old desktop computer, Setting up Favourites Emails and Address Books, Installing the customers new ADSL wireless router, and setting up a sync backup system.

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Odd USB Device Fault in Warwick

We are now at a customer on Coten End in Warwick, Our Customer has a really old machine running Windows 3.1 that is not going pas the Windows Logo on Startup.

Update After testing we found that it was cause by an old faulty USB Broadband Modem, If it was left disconnected on boot up the computer worked fine, Even odder was that if reconnected after you could still access the internet, We have recommended a new computer and to get the Broadband modem Replaced with a network router.

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Blue Screen of Death in Leamington Spa

Good Afternoon, We are now with Gary Maxwell Photographer at Lillington in Leamington Spa, We are here because the customer has reported a Blue Screen with the error “IRQL NOT LESS OR EQUAL TO”

Blue Screen of Death IRQL_NOT_LESS_OR_EQUAL

Update: After checking the memory and the hard drive the only option we had was to reinstall Windows XP and updated all drivers. We then backed up all the data in case off any further issues.

 

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Installing a Computer Backup System in Leek Wootton

This morning we are with Wootton and Co in Leek Wootton near Warwick, We are here to set up an external usb harddrive backup system for the customers photos. The software we have setup uses a sync system, the main reason for using this is it only copies the updates files which means a complete usable backup in case of Emergency. This unit also includes a memory card reader to go straight from the Camera’s card and a screen to view the images.

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Computer Checkup in Kenilworth

We are now with a customer on Jordan Close in Kenilworth, We are here to update the customers Antivirus and check other issues on the computer here, Also the Nvidia Geforce drivers , Zone Alarm, and Adobe Reader have also been updated.

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Installing a Laptop Computer at Leamington Spa

Good morning, Today we are with a customer on Arlington Avenue in Leamington Spa, We are here to setup the customers new laptop computer, which includes setting up the wireless Router, A wireless HP Printer, Installing required software one of these being Rosetta Stone and transferring data from another computer such as documents, Pictures, Emails and address book

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Internet Explorer and Outlook Express not Loading in Kenilworth

Good afternoon, We are now with a customer on Windy Arbour in Kenilworth, We are here to solve an issue a Files Permissions error with Internet Explorer and Outlook Express, The issue here turns out to be a piece of malware called IAV this needs to be removed from the Registry and then any associated files removed from the machine this one had an EXE, LSP, Toolbar, And a browser hijack, We removed all these and retested the PC all clear.

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Setting up a Backup System in Kenilworth

We are with a customer on Birches Lane in Kenilworth,We are here to setup a backup system for an external USB hard drive that the customer has purchased, for this we are using the download from microsoft , The reason for using this is that it is pretty easy to use and does not take more than a few minutes to update because it only copies the files that have been changed since the last backup.

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Internet Explorer not Working After Windows Update in Leamington Spa

Good Afternoon, For our next job today we are with a customer on Binswood Avenue in Leamington Spa, We are here because the customer has reported after a Windows Update the computers Internet Explorer stopped working.

Update : We tested this one with the -extoff extension and it worked fine so we  removed incompatible addons and removed unneeded toolbars, and this solved the customers issue, we then also ran a malware check to make sure the computer was clean.

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Wireless Router Installation in Kenilworth

Good Morning today we are with a customer on Birches Lane in Kenilworth, We are here to setup the customers desktop and laptop computers with a new ADSL wireless router.

Update while here we also fixed an issue the customer was having with Microsoft Outlook

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Compaq Computer Installation in Kenilworth

Next today we are with a customer in Kenilworth, We are here to setup the customers new Compaq Desktop PC, This consisted of Installing the customers required software, Transferring data from an old IDE hard drive from a previous computer, and Setting up an Existing Epsonj DX5000 printer.

 

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ftav.exe Virus on a Computer in Leamington

Good afternoon we are with a customer on Church Hill in Royal Leamington Spa, We are here to remove a Virus that uses random letters plus ftav.exe, The symptoms are a green shield in the resident program icons, We removed  this problem by editing the registry, Deleting the Virus Files from the Application Data and Temp Files, And then checked clear by running a Malwarebytes Scan, The Norton antivirus here was very out of date and needed the use of the Norton removal tool to uninstall from the computer, We replaced this with the free AVG antivirus and Zonealarm firewall.

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Trojan Downloader and fake Antivirus Removal in Kenilworth

Good afternoon we are now with a customer on Heyville Croft in Kenilworth, We are here to remove a fake antivirus from a Sony Vaio laptop computer, The fake is called Internet Secuirity 2010 its aim is to relief you off some money for a product that does not exist.

Update This version seemed to be helped by a Trojan downloader virus and had attached its self to the system files in effect we were forced to lose the system restore folder or get the virus back.