Documents and pictures gone missing at Stratford upon Avon in Warwickshire

We are now with a customer on Shottery Road at Stratford upon Avon in Warwickshire. we are here because after a Trojan virus got on to the customers Dell Inspiron laptop computer, they performed a system restore to return the system to normal but in doing so their documents music and pictures have disappeared , so we are here to attempt a recovery of the missing data.

Update all the documents recovered , updated the Antivirus to AVG 2012 and ran a malware scan which found a number of issues including a Trojan downloader virus.
image

Downloading email trouble at Stratford upon Avon in Warwickshire

Next today we are with a customer in Farnell Drive at Stratford on Avon in Warwickshire, we are here because the customer has reported an Problem with not being able to download his Email on his main computer.

Microsoft Outlook Express

Update: on this one we removed unwanted toolbars, removed a W32.Malware-Gen Malware, ran a malware scan and ran an Antivirus Scan, reset TCP/IP and Winsocks

Computer with power but no screen at Stratford upon Avon in Warwickshire

Good morning we are with a customer at Stratford upon Avon in Warwickshire, We are here to solve an issue with the customers computer, The computer has power lights and fans but no screen output, On this one we repaired the computer by removing the video card, processor and memory cleaning the connectors and reassembling, This gave us a working computer, then we edited the registry and removed unneeded programs this helped keep the computer running well.

Computer Repair Stratford upon Avon

Fake antivirus and Trojan Virus Removal in Stratford upon Avon

Good Afternoon, Next today we are with Contigeo in Stratford upon Avon, We are here to Remove a fake antivirus calling its self Internet Security 2010 which we accomplish and upon checking we found and removed several other Trojan Viruses and associated malware. We also performed some other general computer maintenance and upgraded the customers AVG 8.5 antivirus to version 9.

Broadband Setup Stratford upon Avon (Bridgetown)

Good afternoon we are now with a customer at Bridgetown in Stratford upon Avon, our purpose here is to connect the customer laptop to connect the customers Laptop computer to the internet.

Update the issue here was with the Network driver so to repair it we had to remove the Intel Wireless adaptor reset winsock and the tcpip stack then rebooot and reinstall the drivers.

 

Computer Maintenance in Alveston

Good Morning today we are with a customer in Alveston near Stratford upon Avon, We are here to perform Computer maintenance including updating the customers Antivirus and repairing an issue with the Customers Outlook Express Email.

Computer Repair in Alveston

for my last job today i am with a customer in Alveston just outside Stratford upon Avon, We are here to repair the customers Toshiba Laptop Computer and check that the broadband connection to the internet is working.