Good morning we are with a customer near Falklands Place at Temple Herdewyke between Kineton and Southam in Warwickshire, we are here to repair a computer that the customer reports as running slow.
We find after examination that the antivirus has been disabled by a rootkit virus , malware and other Trojan viruses.
To resolve this we edited the registry and ran a Malwarebytes scan this removed the problems from the computer and gave us a position from which we could remove and reinstall the antivirus program.