This morning we are at a customers in Coventry to solve an internet banking problem on 4 out of 5 of the customers computers.
After spending some time updating the antivirus, Flash and JAVA on all the computers involved we rang The Royal Bank of Scotland, We discovered after a lengthy call that the bank had changed the website substantially but had not added a code to reload the page so literally all we needed to do was clear the browser cache and press F5 Grrrr. It does not take much to produce good code but bad code can waste an awful lot of time!.